Jadaria INC strives to provide a satisfying shopping experience for every customer. If you encounter quality issues with your women’s activewear or wish to return an item for other reasons, please review the following policy to understand the eligibility criteria and the return process.
- Return Period
Customers may submit a return request within 30 days of receiving their order. Please ensure that your item meets the return eligibility criteria and contact us via our customer service email before initiating a return.
- Return Eligibility
To be eligible for a return, items must meet the following requirements:
- The item must be in an unused condition.
- The item must show no signs of having been washed, worn, or damaged by the user.
- The item, along with its original packaging, tags, and accessories, should be kept as intact as possible.
- You must be able to provide an order number or valid proof of purchase.
For hygiene and product safety reasons, items that have been worn, washed, or are otherwise in a condition that prevents them from being resold may not be eligible for return.
- Ineligible Items
The following items or situations are generally not eligible for return:
- Requests submitted beyond the specified return period.
- Items damaged due to improper personal use.
- Items that have been worn, washed, or show clear signs of damage caused by the user.
- Items missing essential accessories or in a condition that prevents them from being resold.
- Items that are ineligible for return under applicable laws or due to the nature of the product.
- Product Quality Issues
If you receive an item with a manufacturing defect, an incorrect item, or an item that has sustained visible damage during transit, please contact us promptly.
When submitting your request, please provide your order number, photographs of the item, and a description of the issue. Once it is verified that the issue is due to a product defect or a shipping error, Jadaria INC will cover the return shipping costs and arrange for a refund or another appropriate resolution.
- Return Shipping Costs
- Returns due to quality issues: If it is confirmed that the return is due to a product quality issue or a shipping error, Jadaria INC will cover the return shipping costs.
- Returns for personal reasons: If a return is requested due to issues such as size selection, style preference, or other personal reasons, the customer is responsible for the return shipping costs.
6. Refund Processing
Once we have received and inspected the returned item(s), we will notify you via email regarding the outcome of your return request.
If your refund is approved, it will be issued to your original payment method. Typically, refunds are processed within 3–5 business days following approval.
The actual time it takes for the funds to appear in your account may vary depending on the processing speed of your bank, card issuer, or payment service provider.
- Order Cancellation
If you wish to cancel an order, please contact us as soon as possible—ideally before the order has been shipped.
- Orders that have not yet been processed or shipped are eligible for cancellation.
- Orders that have already been shipped generally cannot be cancelled directly; in such cases, you must follow our return policy to initiate a return.
- Once a cancellation request has been approved, a refund will be issued to your original payment method.
- Return Information
Address: 1495 E 60TH ST, LONG BEACH, CA 90805